• video

    Tel: 01296 841 020
    Mobile: 0790 377 3082
  • Virus, spyware and malware removal & Password recovery
    Computer repairs, laptop repairs and troubleshooting
    Windows & software installs
    Maintenance and upgrades
    Data recovery

IT Maintenance & Support Service Contracts

An IT system failure could be catastrophic for your business. Not only will you lose money but it could cause irreparable damage to your reputation.

Our monthly IT Maintenance and Support Service Contracts provide your business with the peace of mind that comes with having your own IT department but without the associated management issues and costs. The benefits of having one of our contracts include:

  • Reassurance that your IT systems are serviced regularly reducing the number of repairs required
  • Fixed monthly fee helping you to effectively manage your IT budget
  • Instant access to technical help if you need it

We offer 3 tiers of service contracts for clients who wish to have their computing infrastructure actively maintained. These can also be customised to your business needs.

Typical IT Support Contract tiers

Description Bronze Silver Gold
Office IT Infrastructure Audit Included Included Included
Remote, E-Mail and Telephone Support Included Included Included
Annual Non-Standard Included Hours, Tiered Per No. of Users None Included Included
Non-Standard On-Site Support (PC / Server) £30 / £75 Per Hour £25 / £70 Per Hour £25 / £70 Per Hour
ProActive Windows Update and Patching Included Included Included
24/7 Incident Logging Facility Included Included Included
Procurement of Hardware/Software (parts not included) Included Included Included
PC Health Check (active virus/malware/firewall/ hardware checks, internal cleaning) Included Included Included
Extended Hours Support (6PM to 9AM) £60 / £140 per hour £50 / £120 per hour £50 / £120 per hour
Online Data Backup Optional Optional Optional
Fully Managed Anti Virus & Security solution Optional Optional Optional
Hardware Hire (eg. PC, Printer, NAS, Small Business Server, VOIP Phone) Currently not Available Currently not Available Currently not Available
Contractual Response time from 15minutes to 4hrs, depends on severity
Typical response time 30 minutes
Typical monthly charges
Price Per Server (physical or virtual) £40 £55 £75
Price Per Desktop/Laptop £15 £18 £21
Typical Optional Monthly Extras Per Device
Broadband Router / Internet Support / Managed Switch £6 £6 £6
Printer Support £6 £4 £4
Smart Phone Support £6 £4 £4
VOIP Support & Setup Per Numeber or Handset, (includes number rental) £8 £8 £8

Bucks Computer Services