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Bucks
Computer
Services
COMPUTER &
IT SERVICES
SPECIALISTSTel: 01296 841 020
Mobile: 0790 377 3082 -
Virus, spyware and malware removal & Password recoveryComputer repairs, laptop repairs and troubleshootingWindows & software installsMaintenance and upgradesData recovery
IT Maintenance & Support Service Contracts
An IT system failure could be catastrophic for your business. Not only will you lose money but it could cause irreparable damage to your reputation.
Our monthly IT Maintenance and Support Service Contracts provide your business with the peace of mind that comes with having your own IT department but without the associated management issues and costs. The benefits of having one of our contracts include:
- Reassurance that your IT systems are serviced regularly reducing the number of repairs required
- Fixed monthly fee helping you to effectively manage your IT budget
- Instant access to technical help if you need it
We offer 3 tiers of service contracts for clients who wish to have their computing infrastructure actively maintained. These can also be customised to your business needs.
Typical IT Support Contract tiers| Description | Bronze | Silver | Gold |
|---|---|---|---|
| Office IT Infrastructure Audit | Included | Included | Included |
| Remote, E-Mail and Telephone Support | Included | Included | Included |
| Annual Non-Standard Included Hours, Tiered Per No. of Users | None | Included | Included |
| Non-Standard On-Site Support (PC / Server) | £30 / £75 Per Hour | £25 / £70 Per Hour | £25 / £70 Per Hour |
| ProActive Windows Update and Patching | Included | Included | Included |
| 24/7 Incident Logging Facility | Included | Included | Included |
| Procurement of Hardware/Software (parts not included) | Included | Included | Included |
| PC Health Check (active virus/malware/firewall/ hardware checks, internal cleaning) | Included | Included | Included |
| Extended Hours Support (6PM to 9AM) | £60 / £140 per hour | £50 / £120 per hour | £50 / £120 per hour |
| Online Data Backup | Optional | Optional | Optional |
| Fully Managed Anti Virus & Security solution | Optional | Optional | Optional |
| Hardware Hire (eg. PC, Printer, NAS, Small Business Server, VOIP Phone) | Currently not Available | Currently not Available | Currently not Available |
| Contractual Response time | from 15minutes to 4hrs, depends on severity | ||
| Typical response time | 30 minutes | ||
| Typical monthly charges | |||
| Price Per Server (physical or virtual) | £40 | £55 | £75 |
| Price Per Desktop/Laptop | £15 | £18 | £21 |
| Typical Optional Monthly Extras Per Device | |||
| Broadband Router / Internet Support / Managed Switch | £6 | £6 | £6 |
| Printer Support | £6 | £4 | £4 |
| Smart Phone Support | £6 | £4 | £4 |
| VOIP Support & Setup Per Number or Handset, (includes number rental) | £8 | £8 | £8 |