Remote Support

If instructed to do so, please download and run the remote assistance “Quick Support” program suitable for your operating system from below:

• Download TeamViewer Quick Support for Windows
• Download TeamViewer Quick Support for Mac

Rescue Disks & Tools

A selection of malware programs:

• Malwarebytes anti-malware scanner and removal tool for MS Windows (also a second opinion scanner)
• HitmanPro 3 Second Opinion Malware Scanner for 64bit & 32bit MS Windows
• ADWcleaner Adware & Malware Scanner for 64bit & 32bit MS Windows, often gets adware that others will miss
• Kaspersky's free scanners & removal tools, sometimes finds & removes malware others can't.

Rescue Disks & Tools

WARNING: a good level of expertise is required to use these as they are powerful tools that could easily do more damage than good if not used properly.

Rescue disks for boot repairs, data recovery, license key recovery, password recovery or bypass, hardware monitoring, antivirus & antimalware tools:

• Outdated but still occasionally useful Hiren’s Boot Disk 15.2 (2012).
• Slightly less outdated than Hiren but still occasionally useful FalconFour’s Ultimate Boot CD v4.61 (2013).
• Current & powerful for boot repair & data recovery is Boot-Repair-Disk.
• My personal favorites:  Alt Linux & Ubuntu.
• SMART DiskCheckup hard drive SMART checker   (Windows).
• Crystal Disk Tools Drive health check tools  (Windows).
• Speccy hardware monitor  (Windows).
• IDA64 benchmarking software.
• HWInfo hardware monitor (Windows).
• Furmark stress tester (Windows).
• prime95 load & stress testing software.